How do I email Tillys?
Online Form
- Submissions are typically responded to within 24 hours.
- Submit a request.
- [email protected]
- Emails are typically responded to within 24 hours.
How long does it take to get money back from Tillys?
When do I get my refund once I have returned an item? Once we have received the item in our warehouse, we aim to process a refund onto the original payment card within two weeks.
Where is Tilly’s headquarters?
Irvine, California, United States
Tillys/Headquarters
Does Tillys do price adjustments?
Tillys Price Match Policy Tillys does not offer price matching.
Does Tillys send confirmation emails?
You will receive an order confirmation email which will include an order number – you can use this to track your order in My Account. Once your items have been shipped, you will receive a shipping confirmation email with details of which items have been sent.
Does Tillys have an app?
Through the Tilly’s mobile app, consumers can get access to exclusive contests, news, deals and downloads. The app also features a digital wallet that allows for personalized promotions and receipts.
Does Tillys refund money?
Refunds will be issued in the form of a Store Credit (A Tillys Gift Card), which is valid for the payment of merchandise online or at any Tillys retail store. If making an online purchase, please keep your Gift Card until you have received the item(s).
Does Tillys refund?
For online purchases, Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase. All sale merchandise is returnable for a Tillys Store Credit. Returns are refunded in the method of original payment or store credit.
How do I use my employee discount online at Tillys?
Yes you can. You have to purchase through the store to receive it. In order to place an online order from home and receive your employee discount, you have to call customer service (aka helpdesk). They will create your personal account with your employee information that you can use in or to get your discount.
Are Tillys returns free?
Until our stores reopen, return labels are free for items that meet our return policy guidelines. Click here to start your return. In store purchase: Due to the temporary closure of our stores, we have extended our in-store return period 30 days after your local store reopens.
Does Adam and Eve send a confirmation email?
Acknowledgement and acceptance of your order You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and e-mail you again to confirm details.
What if I didn’t get a confirmation email from Pacsun?
if you have not yet received a confirmation email please contact Customer Service at 877-372-2786 or [email protected]
What is the customer service number for tillys.com?
Please contact our In-Store Customer Service department at 866-484-5597 Monday-Friday from 6AM-6PM PST and on Saturdays from 7AM-3:30PM. What if I place an order and Tillys.com doesn’t have the item in stock? While we make every effort to maintain an ample supply of our stock, occasionally we run out of certain items.
How to report a missing package on Tillys?
To report a missing package, please contact our customer service department at (866) 484-5597 Monday-Friday from 6AM-6PM PST and Saturday’s from 7AM-3:30PM PST. We look forward to resolving this issue for you as soon as possible.
What kind of clothes do they sell at Tillys?
Tillys is a leading specialty retailer of casual apparel, footwear and accessories for young men, young women, boys and girls with an extensive assortment of iconic global, emerging, and proprietary brands rooted in an active and social lifestyle.
Are there long wait times for Tillys support?
Our team is committed to providing the best possible support during these unprecedented COVID-19 times. Our email response and call wait times may be longer than usual. We will continue to support and assist you as quickly as possible.
How do I contact Tillys about my order?
If you would still like the items that were purchased please contact us by phone at 866-484-5597 Monday-Friday from 6AM-6PM PST and Saturday’s from 7AM-3:30PM PST, by email or through Live Chat. Can I select different delivery methods for all the items in my cart?
We apologize that you have not received your order. To report a missing package, please contact our customer service department at (866) 484-5597 Monday-Friday from 6AM-6PM PST and Saturday’s from 7AM-3:30PM PST. We look forward to resolving this issue for you as soon as possible.
Where do I go to exchange my Tillys purchases?
Use our Store Locator to find the Tillys store near you. Afterpay, PayPal or Amazon purchases can be returned online back to original method of payment. In-Store Returns can be exchanged or refunded for store credit.
How long does Tillys accept return of merchandise?
Tillys accepts the return of full-priced merchandise with the original receipt and tags attached for up to 60 days after purchase.
